Questions and answers for patients

When you or someone you love is preparing for an inpatient hospital stay, you may have questions or concerns. We want you to have answers, too. Here’s a list of the most common questions we hear. If your question isn’t on this list, please call the main hospital switchboard at 320-864-3121, or toll free at 1-888-526-4242. Someone will find your answer for you!

What should I bring when I’m being admitted to the hospital?
May I leave my car in the parking lot during my stay?
Will I share a room?
Will I have my own bathroom?
Will I have my own telephone?
Can I make long-distance calls?
How can people reach me by phone?
Can I use a cell phone?
Is Internet available?
What are visiting hours at the hospital?
My child will be in the hospital. May I stay overnight with him?
Is an interpreter available for patients and families who speak Spanish?
Will I be able to choose what I’d like to eat at meals?
When are meals served?
Can my visitors eat in my room with me?
May I smoke in my room?
Should I bring my regular medications to the hospital?
May I wear my jewelry while I’m at the hospital?
Who is in charge of my care during my stay?
Does GRHS have a pastoral minister?
When is checkout time?
What if I still need care when I’m discharged from the hospital?
What will I need before I leave the hospital?
I’m worried about the cost of my stay. Can someone help me with my financial concerns?
What if I don’t have insurance? How will I be billed?
I have a question about my bill.
I need my medical records. How do I get copies?
What if I disagree with my care or treatment, or I have a complaint?

 

What should I bring when I’m being admitted to the hospital?
You’ll need:

  • Your insurance ID card, if you have one
  • Your Medicare or Medicaid card, if you have one
  • A list of your daily medications

You may choose to bring:

  • Small items for your comfort, like photos, stuffed animal, books, etc.
  • Toiletries or make-up items

Please do not bring:

  • Anything of value
  • Medications from home
  • Food items
  • Electronic devices, unless you have permission from your care team

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May I leave my car in the parking lot during my stay?
Because you may not be well enough to drive when you go home, and because space is limited in our lots, we ask that you find someone to drop you off when you come to be admitted to the hospital. If you need to leave a car in the lot, be sure to lock it, and let hospital staff know.

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Will I share a room?
No. All hospital rooms at GRHS are private rooms.

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Will I have my own bathroom?
Yes. Bathrooms are equipped with showers. They are for patient use only.

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Will I have my own telephone?
Yes, each room has a telephone, and local calls are free. Dial 9 to get an outside line for local calls.

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Can I make long-distance calls?
Yes, with a credit card or calling card. Long-distance calls must be charged to your home phone or a credit card. Just dial 9+0+ the long-distance number, including area code. An operator will help you.

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How can people reach me by phone?
Your friends and family can call 320-864-3121 or 1-888-526-4242 and ask for you by name.

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Can I use a cell phone?
Cell phones are not allowed in the Intensive Care Unit or Critical Care Unit because they interfere with equipment. Ask your nurse before using a cell phone in your room.

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Is Internet available?
We offer free, high-speed wireless Internet (WiFi) throughout the campus for those who bring laptops and mobile devices to the hospital.

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What are visiting hours at the hospital?
You may have visitors between 10 a.m. and 8:30 p.m. If you have special needs or situations, check with your nursing team. However, patients in the hospital’s Intensive Care Unit or Critical Care Unit may only have visits from immediate family members, limited to five minutes every hour.

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My child will be in the hospital. May I stay overnight with him?
Yes, we can make arrangements for a parent to stay with a child. Let the staff know your needs. We’ll have a reclining chair delivered to your child’s room.

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Is an interpreter available for patients and families who speak Spanish?
GRHS has two Spanish-speaking interpreters on staff. Just tell your nurse that you would like an interpreter.

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Will I be able to choose what I’d like to eat at meals?
Depending on the diet your doctor has prescribed, you’ll have menu options for the upcoming meal. Hospital staff will help you order within your diet guidelines.

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When are meals served?
Breakfast:  7:45 a.m.-8:30 a.m.
Lunch:   11:45 a.m.-12:30 p.m.
Supper:  5:15 a.m.-6 p.m.

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Can my visitors eat in my room with me?
Our hospital cafeteria serves meals daily, and in most cases, your guest is welcome to purchase a meal and take it back to your room. Cash, check and credit/debit cards (Visa and MasterCard) are all accepted for payment. If you would like to order a meal tray to be delivered to your room for your visitor, you may do so for an extra charge. The charge for the meal tray must be prepaid in our Business Office during the week, or at the cafeteria on weekends.

Cafeteria hours, seven days a week
Breakfast:  8:00 a.m. – 10:00 a.m.
Lunch:  10:45 a.m. – 1 p.m.
Supper:  4:30 p.m. – 6:45 p.m.

Vending machines, available 24 hours a day, are located by the cafeteria serving areas.

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May I smoke in my room?
No. All GRHS facilities and grounds are tobacco-free. Nicotine replacement products are available if you need support. Please ask your physician or a nurse about the resources available during your stay.

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Should I bring my regular medications to the hospital?
No. Patients’ medications must be prescribed by the doctor and dispensed by the hospital during your stay, for your safety. Please bring a list of your medications, but leave your personal supplies at home.

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May I wear my jewelry while I’m at the hospital?
We ask patients not to wear or bring anything of value to the hospital. GRHS is not responsible for patients’ valuables. However, if you lose something, notify your nurse and we’ll try to help you find it.

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Who is in charge of my care during my stay?
At GRHS, we have a team of physicians who focus only on hospitalized patients during one-week rotations. One of the members of this team, known as a hospitalist, will direct your care. You’ll have 24-hour nursing care as well from a team of registered nurses and nursing assistants. Feel free to ask questions about your care – we’re happy to answer all we can, or find answers for you. Your participation in your care and recovery are essential.

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Does GRHS have a pastoral minister?
Your spiritual well being is important, so we encourage you to invite your priest, rabbi or minister to visit you, or ask your nurse to arrange a visit.

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When is checkout time?
Usually, checkout is at 2 p.m. If you will not be able to leave by that time on your discharge day, please let us know as soon as possible. Please arrange for transportation, or let us know if you need help getting home.

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What if I still need care when I’m discharged from the hospital?
Social Services staff will work with you and your family to be sure you have the right level of care when you’re discharged from the hospital. They can coordinate long term care, rehabilitation therapies, home care and hospice care. If you have questions about the discharge process before or during your stay, call Social Services at 320-864-7860 or 320-864-7719. Your nurse can help you contact Social Services while you’re a patient, too.

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What will I need before I leave the hospital?
Your doctor will write instructions for your care after your hospital stay, including diet, bathing and activity restrictions. The instructions will include a note about when your doctor would like to see you next. You’ll also receive any prescriptions for medications you might need at home, which you may fill at any pharmacy. A member of our staff will escort you to the hospital entrance and help you into the car.

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I’m worried about the cost of my stay. Can someone help me with my financial concerns?
The GRHS Social Services staff members are trained to help patients and families with financial issues, including insurance and payment. They can also help with emotional and social issues for patients and families.

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What if I don’t have insurance? How will I be billed?
Someone from our Insurance and Billing Department or Social Services will help you make arrangements for paying your hospital bill.

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I have a question about my bill.
Our Patient Accounting Department can help you understand your bill and GRHS policies and procedures. Call them directly at 320-864-7784, or toll free at 1-888-526-4242, Monday through Friday between 8 a.m. and 4:30 p.m.

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I need my medical records, either for another provider or for my own records. How do I get copies?
Because your medical records are protected for your privacy, we will need a signed request from you to release them. Call our Health Information Services Department to get a copy of the release form, or print a copy from our website. Complete the form and sign it, then deliver, fax or mail it to us at the address shown on the form.

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What if I disagree with my care or treatment, or I have a complaint?
It’s important for patients to be involved in planning their own medical and hospital care. We encourage you to speak up if you have questions or concerns – talk to your doctor or nursing team right away if you’re concerned about care or treatment. We also place a copy of your rights and responsibilities as a patient in each hospital room, including the procedure for submitting a complaint. For more information, call our Social Services Department at 320-864-7119.

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1805 Hennepin Ave. N., Glencoe, MN 55336
320-864-3121 or 1-888-526-4242 | Map

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